Refund policy
✨ ECHARPE Return & Exchange Policy
Return & Exchange Period
You can request a return or exchange within 7 days of receiving your order.
Returns
- Items must be unused, in original condition, and with original packaging.
- A AED 10 restocking fee will be deducted from refund amount.
Refund Method
- Prepaid orders: Refund will be returned to original payment method.
- Cash on Delivery (COD): Refund will be issued as store credit.
- A AED 15 delivery fee will be deducted.
Exchanges
Exchange requests are handled via WhatsApp only.
- WhatsApp: 0529681203
- Exchange delivery fee: AED 15
Important Notes
We reserve the right to refuse any return or exchange request that does not comply with our policy.